Here's how to get in touch with us or download helpful information. We offer many ways to help solve difficult chimney draft problems and facilitate your orders of our products.
Our Lifetime Limited Warranty assures
that any ICP product will be replaced or
repaired if it should ever fail due to defect(s)
in material or workmanship.

Chimney draft problems can result from dozens of different causes. For us to help find the solution for your problem, it is essential that you follow this procedure:

1. Read our Troubleshooting Guide to gain a better understanding of why chimney draft problems occur and what circumstances are the most typical causes. View and download PDF. 1.2 MB

2. Download, fill out, and fax to us the ICP Chimney Problem Questionnaire. Fax to (508) 695-4209. View and download PDF.

You must fax the Chimney Problem Questionnaire in advance for us to assist you.

For products and technical issues:
e-mail Rich Paynton
(508) 695-7000 Ext. 11
Attention sweeps, retailers, and resellers:
We want to work closely with you to build long-lasting, mutually beneficial relationships. To discuss, call Rich at 508-695-7000 Ext. 11 or e-mail here.
For orders and shipping information:
e-mail Li Cai
(508) 695-7000 Ext. 10
For advertising and promotional materials (not product inquiries):
Sam McLanahan (508) 463-7977
For bookkeeping department:
(508) 695-7000 Ext. 17
A selection of merchandising materials is available for dealers to use in promoting our products. View and download PDF.
An ICP engineer can help you select the proper solution for difficult chimney draft problems.
Improved Consumer
Products, Inc.
PO Box B
Attleboro Falls,
MA 02763
(508) 695-7000 (T)
(508) 695-4209 (F)